Booz Allen Hamilton, pioneering management and information technology consulting firm, engaged Quoin to conduct an independent audit of its knowledge management support organization. We provided a comprehensive review, assessing the existing organization and making strategic recommendations to address identified gaps in operations, planning, and skills. Our in-depth evaluation included a review of the organization’s documentation related to staffing, procedures, and technology, as well as an assessment of staff skills. We also provided an analysis of organizational gaps and inefficiencies, so that the business could target key areas for improvement.