Quoin, Inc Presentation - Conflict & Difficult Clients

Conflict & Difficult Clients

Brad Kain

April 01, 2021

They are out there...

Conflict is a natural by-product of our work
Fundamentally, its a failure to communicate
Yet, how do you resolve these conflicts?
Are some clients simply difficult people? Yes.

They are out there...

Conflict is a natural by-product of our work
Fundamentally, its a failure to communicate
Yet, how do you resolve these conflicts?
Are some clients simply difficult people? Yes.

Doing work that is hard...

Causes of conflict

Unmet Expectations
Mistakes

Keys to resolving

Understand the problem and focus on a solution
Avoid blame
Commitment to fix

To err...

"We were fundamentally disappointed with the demo. This is not at all what we expected.”

...is human.

Do:

Review expectations
Discuss requirements
Agree on a solution
Take fair responsibility

Don't:

Blame client or team
Argue or lose patience
Forget they need us

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